Privacy Policy

Last Updated: 20/02/2025

Customcraft (“we”, “our” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our website, purchase products, or engage with us on social media.

Information We Collect

We may collect the following types of information:

Personal Information (Provided by You)

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (securely processed by third-party providers such Stripe)
  • Account login details (if you create an account on our website)

Non-Personal Information (Automatically Collected)

  • IP address and device information
  • Browser type and operating system
  • Website usage data through cookies and analytics tools (e.g., Google Analytics)

Information from Social Media

If you engage with us on platforms like Instagram, Facebook, or Tiktok, we may collect:

Data collected by social media platforms based on their privacy policies

Your public profile information (e.g., name, username, profile picture)

Any comments, messages, or interactions you have with our content

How We Use Your Information

We use your personal data to:
➤ Process and fulfill your orders
➤ Provide customer support and respond to inquiries
➤ Send order confirmations, shipping updates, and invoices
➤ Improve our website, services, and marketing efforts
➤ Send promotional offers and newsletters (if you opt-in)
➤ Run targeted ads on social media (based on your interactions)
➤ Comply with legal requirements

Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

Legal Obligation – To comply with tax and accounting laws.

Consent – When you sign up for newsletters or promotional emails.

Contractual Necessity – To process and deliver your orders.

Legitimate Interest – To improve our business operations and customer experience.

How We Protect Your Information

We use industry-standard security measures, including:
🔒 SSL encryption for secure transactions
🔒 Secure third-party payment processors (we do not store payment details)
🔒 Limited access to your personal data, only by authorized personnel

However, no online transaction is 100% secure. If you suspect any security issue, please contact us immediately.

Sharing Your Data

We only share your personal data when necessary with:
📦 Shipping & Delivery Partners – To deliver your order
💳 Payment Processors – To process payments securely (e.g. Stripe)
🛠️ Website Analytics & Security Providers – To improve website performance (e.g., Google Analytics)
📜 Legal Authorities – If required by law or in case of fraud prevention

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

🔹 Right to Access – Request a copy of your personal data
🔹 Right to Rectification – Correct any inaccurate or incomplete data
🔹 Right to Erasure (“Right to be Forgotten”) – Request deletion of your personal data (unless required by law)
🔹 Right to Restriction – Request limitation on data processing
🔹 Right to Data Portability – Receive your data in a structured format
🔹 Right to Object – Object to data processing based on legitimate interests
🔹 Right to Withdraw Consent – Opt-out of marketing communications at any time

To exercise these rights, please contact us at hello@customcraft.dk. We will respond within 30 days as required by GDPR.

Cookies & Tracking Technologies

We use cookies to:
🍪 Improve website functionality
🍪 Track website performance
🍪 Provide a better shopping experience

You can manage your cookie preferences in your browser settings.

Marketing & Opting Out

We will only send you marketing emails if you explicitly opt-in. You can unsubscribe anytime by:
🔹 Clicking the “unsubscribe” link in any email
🔹 Contacting us at [Your Email]

Third-Party Links

Our website may contain links to third-party websites (e.g., social media, marketplaces). We are not responsible for their privacy policies. Please review their policies before providing personal data.

Changes to This Policy

We may update this Privacy Policy to comply with legal changes. The latest version will always be available on our website. If significant changes occur, we will notify you via email.

Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us at:

📧 Email: hello@customcraft.dk
📍 Address: Tinghøjparken 23, 2860 Søborg, DK

Thank you for supporting Custom Craft – Crafted by you! 🎨✨

 

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